Voice2Teams Key Features
- Call Recording–Fully PCI, MFIDII with AI
- Call Analytics –Real time analytics giving insight into business calling trends
- Fraud Management –Sentry Fraud tool to minimise fraud
- Integrations –CRM and other bespoke integrations into over 300 applications
- Intelligent Virtual Agents (IVA)–Leverage our AI technology to deliver huge ROI and increase customer satisfaction.
- Contact Centre (CC) –UC Omni Channel for your customer service representatives
- Automated Disaster Redirect –Automatically failover in the event of loss of connectivity
- Open competitive calling plans, bundled or metered
- Tight Service level agreements delivering 5 x 9 carrier voice
- Porting supported in over 20+ countries, new DID’s available in 72+ countries
- Automatic 24 x7 Fraud management
- Numerous additional Telephony features
Microsoft Teams with Voice2Teams delivers carrier grade telephony into one of the leading collaboration tools by providing a full cloud telephony solution that works anywhere and on any device. This complimentary solution brings advanced call routing and a full UC feature set enabling an increase in productivity for any size of business, at the same time providing flexible working with full Disaster Recovery and real time Fraud Management.
Voice2Teams also delivers a hybrid telephony option by ensuring non-Teams users all benefit from the same telephony features without having the additional cost of the Microsoft licenses, i.e. in meeting rooms, warehouse, lobby area’s etc.We will offer two license options for full Teams integration to our partners, offering cost effective integration with increased functionality.
- Voice2Teams – Full BroadSoft/Cisco User license with Microsoft Teams as the primary phone delivering carrier grade telephony.
- Voice2Teams Plus – Full BroadSoft/CiscoUser license allowing other devices to be used for calling alongside Teams i.e. UC One, IP Desk phone. Up to 4 devices per user.