Voice2Teams Key Features

  • Call Recording–Fully PCI, MFIDII with AI
  • Call Analytics –Real time analytics giving insight into business calling trends
  • Fraud Management –Sentry Fraud tool to minimise fraud
  • Integrations –CRM and other bespoke integrations into over 300 applications
  • Intelligent Virtual Agents (IVA)–Leverage our AI technology to deliver huge ROI and increase customer satisfaction.
  • Contact Centre (CC) –UC Omni Channel for your customer service representatives
  • Automated Disaster Redirect –Automatically failover in the event of loss of connectivity
  • Open competitive calling plans, bundled or metered
  • Tight Service level agreements delivering 5 x 9 carrier voice
  • Porting supported in over 20+ countries, new DID’s available in 72+ countries
  • Automatic 24 x7 Fraud management
  • Numerous additional Telephony features

Microsoft Teams with Voice2Teams delivers carrier grade telephony into one of the leading collaboration tools by providing a full cloud telephony solution that works anywhere and on any device. This complimentary solution brings advanced call routing and a full UC feature set enabling an increase in productivity for any size of business, at the same time providing flexible working with full Disaster Recovery and real time Fraud Management.

Voice2Teams also delivers a hybrid telephony option by ensuring non-Teams users all benefit from the same telephony features without having the additional cost of the Microsoft licenses, i.e. in meeting rooms, warehouse, lobby area’s etc.We will offer two license options for full Teams integration to our partners, offering cost effective integration with increased functionality.

  1. Voice2Teams – Full BroadSoft/Cisco User license with Microsoft Teams as the primary phone delivering carrier grade telephony.
  2. Voice2Teams Plus – Full BroadSoft/CiscoUser license allowing other devices to be used for calling alongside Teams i.e. UC One, IP Desk phone. Up to 4 devices per user.

Voice2Teams

  • Cisco BroadSoft User license
  • Akixi Call Analytics
  • Sentry Fraud Management
  • HD Voice
  • Global Calling
  • Porting 20 + Countries, new DDI’s 72+ Countries

Voice2Teams Plus

  • Cisco BroadSoft User license
  • Akixi Call Analytics
  • Sentry Fraud Management
  • HD Voice
  • Global Calling
  • Porting 20 + Countries, new DDI’s 72+ Countries
  • UC One (Desktop, Mobile or Tablet)
  • SCA 5= 4 devices + Teams per user
  • Three Way Calling
  • Call Pull from Teams

Full Telephony Solution Features

A telephone solution for any requirements – Whether you have a standard setup or advance call centre, our VoIP telephony system can be configured for your needs. 

Call in plans – UK national and UK Mobile (02, EE, Vodafone and Three) calls included.

Voice Features

  • Auto Attendant
  • Call Forwarding
  • Call Park
  • DDI
  • Flexible Licensing
  • Incoming Calling Plan
  • Hunt Groups
  • Music on Hold
  • Outgoing Calling Plan
  • Pick Up Groups
  • Web portal to easily customise
  • Voicemail

Communicator

  • Desktop, tablet, smart phone
  • Presence – Full Outlook integration
  • Multi CRM Integration
  • Microsoft Skype for Business Integration to dial contact (Microsoft Teams coming soon)
  • Web Dialling
  • Softphone
  • Chat
  • 6-way ad-hoc conference calling on demand
  • Push notifications to mobile

IP Phones

  • Polycom
  • Yealink
  • Cisco
  • Ascom

Recording

  • 5 Years storage as STANDARD with an option for 7 years
  • Transcript calls for Key Word Searching
  • Search for text in recorded calls
  • Encrypted storage
  • MiFID II Complaint

Reporting

  • Live Reporting
  • Dashboards
  • Understand call patterns through visualisation
  • Fully integrated with Call recording
  • Call Analytics
  • Cover

Conference Calling

  • HD Quality for all participants who have a HD phone or HD enabled PBX
  • Virtual Meeting rooms – any device, anywhere, anytime
  • Conference call recording
  • Video Conferencing
  • Screen Share
  • Record
  • Chat
  • Outlook integration

Intelligent Call Routing

  • Voice Activated IVR
  • Integrates with DB customer
  • Lookup information
  • Can integrated into Payment gateways (PCI) Compliant
  • Queue for Me
  • Voice Biometrics
  • SMS Surveys

Sentry Fraud Protection

  • Daily self-learning algorithm using historical spend activity
  • Calls rated every few minutes
  • Cumulative Daily spend calculated every few minutes
  • Two stage alerting mechanism, the first threshold triggers an Email alert, the second stage triggers an Email alert and OCP Lockdown to deny International and Premium Rate calls
  • Automatic Lockdown to deny calls to International and Premium Rate destinations should the Lockdown threshold be exceeded Smart Algorithm used for Alert and Lockdown thresholds, to limit alerting based on natural growth whilst maintaining monitoring of potential fraudulent traffic
  • Smart Algorithm used for Alert and Lockdown thresholds, to limit alerting based on natural growth whilst maintaining monitoring of potential fraudulent traffic
  • Identify a false alarm from genuine fraud using just a smartphone or other mobile device (email alert)

Ready for a new or replacement VoIP Telephone System?

Connect.

Find Us.

21-22 Glasshouse Studios
Fryern Court Road
Fordingbridge
Hampshire
SP6 1QX

Tel: 01425 517555
Email: info@whitestone.cloud